Frequently Asked Questions
Everything you need to know about bringing the outdoors home.
What is the typical shipping timeframe for large items like saunas or hot tubs?
Due to their size, most large recreation units ship via freight and typically arrive within 10-15 business days. You will receive a tracking number and a call from the carrier to schedule a delivery appointment.
Do your products come with a warranty?
Yes, all Backcountry Recreation products include a manufacturer's warranty ranging from 1 to 5 years depending on the specific model. This covers structural integrity and component defects.
What kind of base or foundation is required for an outdoor sauna?
A level, solid foundation is essential. We recommend a concrete pad, a reinforced wooden deck, or a leveled area with crushed stone or patio pavers to ensure proper drainage and stability.
What is your return policy for home recreation equipment?
Items can be returned within 30 days of delivery, provided they are in their original packaging and have not been assembled. Please note that return shipping costs and a restocking fee may apply.
Do you offer financing options for larger purchases?
Yes, we partner with several financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify instantly.
Are the wood products treated for weather resistance?
Our saunas and hot tubs are crafted from high-quality woods like Western Red Cedar or Thermowood, which are naturally resistant to decay and insects. We recommend applying a UV-protectant stain annually to maintain the wood's color.